intermediateLead Generation

Lead Scoring

A point system that ranks your leads from 1-100 based on how likely they are to hire you and spend good money.

Full Definition

You assign points to leads based on factors like project budget, timeline, location, and how they found you. A homeowner calling about a $15,000 stamped concrete driveway with permits ready scores much higher than someone texting 'how much for concrete?' with no details.

For Contractors

Why It Matters

Instead of treating all leads equally, you focus your time on leads most likely to become $8,000+ jobs. If you're getting 30 leads per month at $42 each ($1,260 spent), scoring helps you spend 80% of your time on the 20% of leads that actually close, potentially doubling your close rate from 25% to 50%.

Real-World Example

A concrete contractor in Phoenix gets two leads in one day: Lead A is asking for a quote on a 500 sq ft stamped concrete patio, has a $12,000 budget, wants to start next month, and found them through a referral (scores 85/100). Lead B texts 'concrete prices?' with no other details (scores 15/100). The contractor calls Lead A within an hour and schedules an estimate, while Lead B gets a text response with basic info.

Common Mistakes

  • -Calling every lead immediately instead of prioritizing high-scoring prospects first
  • -Not tracking which lead sources consistently produce higher-scoring leads
  • -Making the scoring system too complicated with 20+ factors instead of focusing on 4-5 key indicators
  • -Never updating scores based on follow-up conversations or new information from prospects

What to Do

Create a simple 1-10 scoring system this week using these four factors: project budget (1-3 points), timeline urgency (1-3 points), lead source quality (1-2 points), and completeness of initial inquiry (1-2 points). Score your last 20 leads and see which ones actually hired you — adjust your scoring accordingly.

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Related Terms

Frequently Asked Questions

What factors should I use to score my concrete leads?
Focus on project budget (mentioned dollar amount or project size), timeline (when they want to start), lead source (referral vs. online ad), location (in your service area), and completeness of their inquiry. A lead mentioning a $10,000 budget for next month's patio project scores much higher than someone just asking 'concrete costs?'
How quickly should I respond to high-scoring vs low-scoring leads?
Call high-scoring leads (80+ points) within 1 hour, medium-scoring leads (50-79 points) within 4 hours, and low-scoring leads (under 50 points) can wait until the next business day or get an automated text response with basic info and your website link.
Should I still follow up with low-scoring leads?
Yes, but with less effort. Send them automated email sequences with project examples and pricing guides. About 10-15% of low-scoring leads eventually turn into jobs, but don't spend premium time on them when you have better prospects waiting.
How do I know if my lead scoring system is working?
Track your close rate by score range. If your 80+ point leads aren't closing at least 50% of the time, or if your low-scoring leads are closing more than expected, adjust your scoring criteria. The goal is clear separation between score ranges and actual closing rates.
What's a realistic score range for concrete leads?
Use 1-100: 80-100 for hot prospects with budget/timeline/complete details, 60-79 for warm leads missing 1-2 key factors, 40-59 for lukewarm inquiries, and under 40 for very basic or incomplete requests. Most of your actual jobs should come from 60+ scoring leads.

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